100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Returns” below for more information.
Ask about our best price guarantee policy. If something you bought from us goes on sale within 30 days of purchase you will get refunded the difference. Easy as that!
Four shipping options are offered for merchandise delivery:
Up to $50.00
$150.01 and over
Please note that some items may be subject to additional shipping and handling charges because of size or weight. Bikes are not included in the free shipping promotions
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Kids Buy Back Program
Tired of buying a new kids bike each year and not getting anything in return? We have a very unique buy back program for all of our bikes sold. Once your child out grows any bike purchased from us bring it back and we will give you money towards a new bike simple as that. It will determine how good of condition and price of the original purchase for each bike. This is a great way to keep your children on quality bikes with quality parts and world class service!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
All returns and special orders are subject to a 20% restocking fee. These are set by our vendors and bike manufacturers so we are just covering the costs on what they charge us.
All Bike purchases are final. You may return a bike within the first 30 days for store credit in exchange for another bike of equal or greater value. If returning for a bike of lesser value the difference will be kept as a restocking fee. After 30 days bikes are non returnable and considered used.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Mercury Endurance has a very competitive pricing structure as well! We will price match any price found at local shops. We want you to feel that you are getting the best service possible! Find something cheaper bring it to our attention.